Refund policy

Unity Electronic Online strives to provide our customers with superior assistance in regards to our return services. To ensure that our customers are satisfied with the product(s) they order, we offer a 30-day product guarantee. Within 30 days of delivery, UEO will refund the full amount, minus the cost of shipping on new, unopened or undamaged items. If an item is opened, unsealed, we will charge a 20% restocking and packing fee. We do not accept damaged returns. You must obtain authorization before returning any product by contacting us by email at support@unityelectronicsonline.com.

Custuomers will pay the shipping cost for the return item. Customers shall expect to receive their refund within 5-10 business days. This time frame estimate includes the shipping transit time back to our company location, an authorization check and your refund processing time. Refunds are only issued back in the form of the original method of payment.

You may also file your request by clicking the link below

Return & Refund Request

*Electronic delivery - UEO will process the product/license key through manufacturer verification to make sure the product has not yet been activated or tampered with. Once this verification process is complete and the product has passed, UTS will refund the product to the original method of payment.

• Open License - UEO may charge a 15% restocking fee on Open License orders that have been submitted to distribution or fulfilled.
• Retail Licenses - UEO may charge a 15% restocking fee on retail orders that have been fulfilled.
• Other Licenses - UEO may charge a 15% restocking fee on all orders that have been fulfilled.